OVERVIEW
The use of this website and/or our services constitutes your agreement to the following terms and conditions: If you do not agree with any of these terms and conditions, please do not use this Website or Our services. If you are under the legal age of consent for your respective district, you are not allowed to access or use this Website or Our services. You acknowledge and agree that you must be of legal age to purchase any of our products or services available on this Website or otherwise. By submitting an order and/or payment, you are acknowledging that you have read and understood these terms and conditions. You are also agreeing to be legally bound by these terms and conditions, which form the entire agreement between You and brookscraftllc.com.
DEFINITION OF TERMS
- “Website” means all online content on brookscraftllc.com website pages.
- “Customer,” “You,” “Yours” refers to you and/or any other person submitting an order to brookscraftllc.com on your behalf.
- “Company,” “We,” “Our” refers to brookscraftllc.com, a company registered under the laws of the State.
- “Product or Services” means and refers to all services and products provided by brookscraftllc.com to customers in accordance with their order.
- “Order” means an order via phone or e-mail made by a customer to purchase services or products provided by brookscraftllc.com. Orders are confirmed by down payments via check, credit card, cash receipt, bank wire transfer, Western Union, or PayPal transfer.
OUR SERVICES
It is important that you carefully read and understand the refund policy in order to have full knowledge of the privileges and limitations governed by the Brooks Craft LLC Policy. It is your obligation to read these Terms and Conditions before submitting any Order and/or payment to this Website.
RETURN
We do not accept any returns on fulfilled orders due to the nature of the products we produce.
If changes need to be made to ensure quality standards such as editing and proofreading services are adhered to, alongside requirements being followed, we have a revision process in place that is there to help all customers, as their satisfaction is the most important thing to us. If the fulfilled product does not meet the requirements, as specified at the placement of the order, we will begin an extensive internal review and either revise or recreate the content at no additional cost.
REVISIONS
Each package has its own revision policy, per the service description of each individual package. We provide revisions within 5 to 10 days of the order going into the “Waiting for Customer Approval” status in our Order Management Platform. The revision period will depend on the ordered package.
Revisions come into play at the end of the order process, once the product has been presented for review and the status has been updated to “Waiting for Customer Approval.” At this time, the customer may request revisions directly by sending their assigned Project Manager an email to ensure that the original provided requirements have been met on the entire product. The customer is always welcome to make changes personally to any content they receive from us after the order has been fulfilled and before publishing, as it is delivered in a Word format and they own the rights to it.
REFUND POLICY
We handle refunds on a case-by-case basis and do our best to stand behind the customer and take care of their needs. Our team will always work with the customer to resolve any issues to the best of our ability.
Circumstances in which a refund may be provided include, but are not limited to, should there be exceptional reason, orders which have not yet been allocated and/or started at the time of the refund request.
We believe in “On Time Delivery” but if, for any reason we fail to deliver the asked service on time, after at least three attempts to contact us, your refund will be processed once it is established through documentary evidence that the late delivery was the company’s fault.
Once the work is delivered, customers are entitled to claim a refund if it does not comply with project requirements (as requested/documented by the customer).
Refunds take between 5 to 15 days to reflect on the customer’s end. The confirmation of approval for the refund request will be provided by the support team and can only be made through the original payment method used at the placement of the order. We offer refunds only in special cases and specified conditions.